All sales are final

IF AN ITEM PROVES DEFECTIVE UPON RECEIPT, PLEASE CONTACT contact@cohel.store. THE ISSUE AT HAND WILL BE ASSESSED AND REFUND WILL BE GRANTED WHERE APPLICABLE.

MUST BE UNUSED, UNWORN, UNWASHED AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED BY YOU;
MUST HAVE ALL ORIGINAL TAGS STILL ATTACHED AND INTACT;
MUST BE RETURNED COMPLETE WITH ALL OF ITS PARTS AND ACCESSORIES;
MUST BE SENT IN ITS ORIGINAL PACKAGING;
MUST BE SHIPPED BACK TO OUR FULFILLMENT HOUSE WITHIN SEVEN (7) DAYS FROM THE DATE OF DELIVERY; AND
MUST BE SENT IN ONE SINGLE SHIPMENT; PRODUCTS THAT BELONG TO THE SAME ORDER MUST BE RETURNED TO US AT THE SAME TIME.

IF ALL OF THESE CONDITIONS ARE SATISFIED, WE WILL REFUND THE VALUE OF THE RETURNED PRODUCT(S), SALES TAX INCLUDED, LESS ANY ORIGINAL SHIPPING COSTS. WE WILL NOT ISSUE ANY REFUNDS FOR RETURNS THAT DO NOT SATISFY ALL OF THE CONDITIONS INDICATED ABOVE; PROVIDED, HOWEVER, THAT YOU WILL HAVE THE OPTION TO REQUEST WITHIN SEVEN (7) DAYS FROM BEING NOTIFIED THAT YOU ARE NOT ENTITLED TO A REFUND THAT YOUR MERCHANDISE BE SHIPPED BACK TO YOU, IN THE CONDITION IN WHICH IT WAS RECEIVED BY PROVIDER’S FULFILLMENT HOUSE.

IF YOU DO NOT REQUEST THE RETURN OF YOUR MERCHANDISE WITHIN SAID SEVEN-DAY PERIOD, YOU AUTHORIZE PROVIDER, AND ANY OF ITS AFFILIATES OR AGENTS, TO DISPOSE OF SUCH MERCHANDISE AS IT SEES FIT.

REFUND POLICY

Select and pay for a return label.

For international orders: complete customs forms at zero value and clearly indicate your package as a RETURN.

Pack the item(s) in their original shipping box or a sturdy carton box.
Seal the box securely with tape.
Affix the return information label and a prepaid return shipping label over the previous delivery details on the box.
Contact the carrier to arrange a collection or drop your package at a pick up point
Cost for Return
Please note that you must pay the shipping cost for returning products in accordance with your right of withdrawal and exchange and COHEL has no obligation to pay such costs.

International Returns

Kindly ensure that the goods are explicitly labeled as RETURNS on any customs documentation and that the accurate value of the items is declared. Failure to mark the goods appropriately or declare a zero value may result in potential delays or incurring import duties. 

Paid Import duties and local tax

Once a shipment is processed through customs clearance, customs authorities do not issue refunds on the fees paid. Please note that duties, taxes, or any additional charges incurred will not be refunded by COHEL. For any return questions on international orders, you can always contact us at contact@cohel.store.